Affiliate program terms

Joining the program

You must use a verified HeyFiji account, provide accurate application and payout information, and have authority to enter this agreement. Applying does not automatically approve you. HeyFiji reviews your audience, promotional methods and account before activating referral links. Approval does not appoint you as an employee or an agent authorised to bind HeyFiji or a travel supplier.

Referral attribution

A valid click on an approved affiliate’s referral link starts a 30-day attribution window. The last valid affiliate click before a qualifying booking receives attribution. Another valid click may replace the earlier affiliate and start a new 30-day window. Direct visits do not reset that window.

Signing in or creating an account may preserve the remaining referral window; it does not extend it or create lifetime commission rights. Multiple qualifying bookings can earn commission within that window. Attribution is fixed to the individual booking when it is created and cannot be retrospectively claimed by supplying a code.

Tracking depends on supported browser storage, consent where required and a valid referral record. Deleted cookies, another device, blocked tracking or supplier attribution restrictions may prevent attribution. A click count is a reporting measure, not proof of a commission entitlement.

Commission and eligible products

The commission rate is 3% of the eligible customer booking subtotal after discounts, excluding taxes, noncommissionable fees, refunded amounts and unsupported extras. Amounts are rounded to the booking currency’s supported precision. No commission is earned for a click, an application, an account signup or an unpaid or unconfirmed booking.

Hotel bookings qualify only when referral attribution and commission funding are verified. Flights qualify only where supplier funding is verified for the actual fare; a flight’s presence on HeyFiji does not itself make that booking eligible. Tours booked with external partners require supplier verification of the individual referral, completed booking and revenue. An outbound visit alone does not qualify. Transfers are not currently commissionable; eligibility can begin prospectively once the supplier supports verified individual booking attribution.

Self-referrals, bookings for your own benefit, fabricated bookings and arrangements designed to recycle commission are prohibited. HeyFiji may request evidence to verify a genuine customer referral and may exclude related-party, duplicate, abusive or fraudulent transactions.

When a commission becomes available

Initial amounts are pending estimates. Commission becomes available only after the travel service is completed, at least 30 days have passed after completion, supplier revenue has been received and reconciled, and required fraud and booking checks have passed. The review period may extend while a supplier, refund, dispute or attribution question remains unresolved.

Cancelled, refunded, charged-back, failed or otherwise ineligible bookings do not earn commission on the affected amount. Partial refunds reduce the eligible subtotal. Adjustments may reverse pending or available commission. An adjustment after payment creates a negative balance that can be offset against future earnings or recovered where appropriate. Records remain visible rather than being deleted.

Payouts and records

Eligible balances are reviewed in monthly payout batches. The minimum payout for an FJD balance is FJ$100. Smaller balances roll forward. Different currencies are maintained separately and are not automatically converted or combined to meet a threshold; another currency requires a supported payout arrangement agreed with HeyFiji.

You must provide accurate legal and payment details, complete any reasonably required identity or tax verification, and keep them current. Payout details are stored securely for authorised payout operations. A payout is not complete until an authorised operator records the actual payment and its reference. Dashboard estimates and a prepared payout batch are not proof that money has been sent.

You are responsible for your own tax obligations and any disclosed receiving-bank charges. HeyFiji may withhold a disputed or suspicious amount while it is investigated. Contact us promptly if you believe a referral, adjustment or payment is incorrect, including the affiliate record reference and relevant evidence without sending customer card details.

Promoting HeyFiji responsibly

• Clearly disclose your affiliate relationship wherever you promote a referral link.
• Use accurate descriptions and current prices. Do not promise guaranteed savings, availability, refunds, travel outcomes or earnings.
• Do not use spam, forced clicks, cookie stuffing, unauthorised incentives, deceptive redirects, impersonation or misleading claims.
• Do not bid on HeyFiji brand search terms, register confusingly similar domains or profiles, or use brand assets in ways that imply ownership or endorsement beyond the approved affiliate relationship.
• Respect customer privacy, platform rules, intellectual property and applicable advertising and consumer laws.
• Do not collect payment or sensitive travel information on HeyFiji’s behalf.

Suspension, changes and ending participation

HeyFiji may suspend referral activity or payouts to investigate suspected misuse, inaccurate information or a breach of these terms. Suspension prevents new eligible referrals while the account is reviewed. Verified amounts from genuine eligible bookings remain subject to the normal checks, adjustments and payout rules.

Program rates, eligibility and terms may change prospectively. The applicable version and commission basis are recorded for each booking; a later general rate change does not rewrite a previously agreed eligible commission. Fraud, refunds, disputes and corrections remain grounds for an adjustment. You may stop participating by removing your links and contacting support. Any outstanding records are reconciled under the applicable terms.

Questions or a disputed record?

Contact [email protected] with your affiliate account and record reference. We will review the referral and supplier evidence.